Refund policy
Returns are accepted for 30 days from delivery. After 30 days, products are covered only by our Limited Warranty. Every returned item is inspected when it arrives.
Before you return anything
Contact Customer Service before sending any return. Returns sent without contacting us first cannot be processed.
Conditions for a return
- All original packaging, manuals and documents must be included.
- The item must come back in its original packaging, intact and undamaged. Returns without the original packaging are not accepted.
- The item must not be damaged or altered in any way.
- Wheels must not have been mounted.
- You pay for return shipping and insurance. Items damaged in return shipping without insurance are not accepted.
Restocking fees
- Wheels and tires: restocking fee of 30% of the order total.
- Accessories: $15.00 restocking fee.
If an item shows wear, cosmetic blemishes, missing parts or any damage, the cost to recondition it is deducted from your refund.
Your refund
You are refunded the invoice amount of the item, less any restocking fee. Original shipping and handling charges are not refunded.
Damaged in shipping
If your order arrives damaged, take photos of the item and the packaging and contact Customer Service right away.
Damaged by the customer
We cannot accept returns or exchanges of products damaged by the customer, and the warranty is void. This includes misuse, missing parts, or products that cannot be resold because they were tampered with.
Products bought from another seller
Only products bought directly from Katana Wheels can be returned to us. Products bought from another retailer must be returned to that retailer.
Wrong item shipped
If we shipped the wrong item, we will exchange it for the item on your order and pay the return shipping and insurance. Contact Customer Service first. The item must come back with all original packaging, manuals and documents, in its original undamaged packaging, and must not be damaged or altered.
